My Customer Service Rep is a Bot

I realize this isn’t a new phenomenon, in fact, the very company I’m dealing with sells this as a service. The problem is, it sucks.

I’ve been dealing with a “customer service rep” for a month now over erroneous charges for a service I had canceled but was continually billed for.

The “rep” is having a difficult time understanding me, continues to loop back to the beginning of the conversation, misunderstanding my statements, and filing tickets for my claim. Why the f*ck is this rep filing a ticket? and with whom? The rep is the one that is supposed to be dealing with the issue.

I’m a fan of AI and I understand that as a consumer application, the technology is nascent but good lord, this is a mess. I asked to speak to a manager over the issue and the rep never said a word about it nor did “she” comply. This technology isn’t ready for prime time.